Nomad Bag Charm - Capri

We would love to work every day, but the Lonestar of London working days are Monday to Friday.

While we pride ourselves on dispatching most of our orders on the same day, we target ourselves to dispatch ALL of our orders within 3 working days of order placement. Orders received after 3pm on a Friday will be dispatched the following working day which in the absence of a bank holiday will be the following Monday.

Working closely with our partner, the Royal Mail, our delivery service is as follows:

Lonestar of London take care of all taxes and duties in the USA and Europe, so there are no additional payments to be made by you, the customer.

Duties and taxes incurred on purchases made by our Worldwide customers are borne by the customer.

We will always obtain a proof of posting. While delays are frustrating and we fully sympathise, Lonestar of London cannot take responsibility for delays to your order once it has been dispatched.

While we want you to love our products as much as we do, we recognise that on rare occasions, the product may not meet your expectations. In these instances please be assured that you have 30 days from receipt of the product to initiate a full refund or to exchange the product for an alternative – you can do this by printing our RETURNS FORM.

To qualify for a refund or exchange, the returned product must be in a saleable condition with all matching accessories, including the original cotton dust bag and packaging.

On receipt of the returned product we will issue a full refund.

All returned shipping costs to be paid by the customer.

All returns should be sent to the Lonestar of London Ltd, Darvole, Harbridge, BH24 3PT

Please note that we can only accept returns for purchases that have been made through the official Lonestar of London website.

If you are not delighted with your order, please contact us, we will do all we can to help you.

At Lonestar of London we are delighted to offer a 1 year warranty on all of our products, from the day they are purchased.

Quality is at the heart of all that we do, but inevitably on rare occasions there are product failures. In these rare instances where the metalwork, straps or the stitching has failed then you will have the comfort of knowing that we will repair or replace the item.

As you would expect, the warranty does not cover products that have failed and been damaged due to misuse or general wear and tear.

If you have need of our warranty service then please do not hesitate to contact Annabel in our customer service team at sarah@lonestaroflondon.com